(2 minutes read)
· Adoption of self service, telemedicine and the use of a chart board platforms are some of the tools that insurance firms will use interacting with their customers at a time when coronavirus pandemic has interrupted ordinary life
· This comes at a time when Kenyans are shying away from seeking healthcare services from hospitals, because they fear that
visits would lead to spread of the pandemic. The medical insurance sector is the second largest of insurance businesses after motor
insurance .
Adoption of self service, telemedicine and the use of a chart board platforms are some of the tools that insurance firms will use
interacting with their customers at a time when coronavirus pandemic has interrupted ordinary life.
Digital at Resolution Insurance said that despite the novelty of telemedicine in the market, the solution has the ability to generate
income to the sector. The industry has noted a downward trend on claims from Hospitals since Kenya reported its first coronavirus case
in March.
This comes at a time when Kenyans are shying away from seeking ealthcare services from hospitals, because they fear that visits
would lead to spread of the pandemic he medical insurance sector is the second largest of insurance businesses after the motor insurance .However, it has overtime remained a loss making segment based on price undercutting high hospital bills and fraud. In 2018, the sector was reporting losses of up to Sh1 billion.
