- Six mobile phone companies are facing the ire of the Tanzania Communications Regulatory Authority (TCRA) for violating the quality of telecoms services on their networks.
- They have been fined a total of Tsh38.1 billion (about $16.4 million).
Six mobile phone companies are facing the ire of the Tanzania Communications Regulatory Authority (TCRA) for violating the quality of telecoms services on their networks. They have been fined a total of Tsh38.1 billion (about $16.4 million). These include a fine of $5.6 million for Tigo, Airtel $5 million, Vodacom $3.4 million, Halotel $1.5 million, TTCL $0.5 million and Zantel $0.4 million. Instead of depositing the fine with TCRA, it has advised the Telco’s to use it to invest in improving service quality within 90 days.
According to the regulator, TCRA Director-General James Kilaba it was found that the quality of the telecommunications services in the last quarter of 2020 did not meet the quality threshold in line with 2018 service standards. According to the Article 20 of the Code of Conduct for Communications Services, a service provider that fails to meet the criteria is liable to pay a fine.
After the 90 days’ time given to the Telcos a special agreement will be signed. TCRA Director General cautioned that any telecom provider who fails to meet TCRA’s directive, regulatory and legal action will be taken without notice.
