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BoT Acting Director Financial Inclusion and Deepening, Nangi Massawe, said during a recent two-day stakeholders’ workshop that the central bank created a computer system to receive bank customers’ complaints
The Bank of Tanzania has automated its financial consumer complaints desk to streamline the resolution process and ensure bank users receive their rights promptly. The move aims to enhance efficiency, transparency, and accountability in handling complaints, reducing resolution times and improving overall customer experience.
BoT Acting Director Financial Inclusion and Deepening,Nangi Massawe, said during a recent two-day stakeholders’ workshop that the central bank created a computer system to receive bank customers’ complaints. The system, according to Massawe, underscores BoT’s commitment to safeguarding consumer rights and improving accessibility to financial services.
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BoT Acting Manager Financial Consumer Protection Department, Dr Khadija Kishimba, said the use of technology will further enhance customers’ rights and reduce processing time compared to manual procedures.
