(3 minutes read)
· South Africa has been named for the third consecutive time as the second most favored offshore location for contact centredelivery, globally, after India. The third place goes to the
Philippines.
· In South Africa, the outsourcing sector employs 260 000 youngpeople, of which 65 000 service international clients in Europe, theUK, US, Asia, Africa and Australia. Business outsourcing sectorregistered a 34% employment growth, generating 15, 086 new jobs, lastyear.
· Of this, 13 102 jobs went to youth aged 18 to 35 and 1 353 of which were inclusively hired through an impact sourcing approach
South Africa has been named for the third consecutive time as thesecond most favored offshore location for contact centre delivery,globally, after India. The third place goes to the Philippines.
The annual 2020 Front Office Business Process Outsourcing (BPO) Omnibus Survey conducted by global firm Ryan Strategic Advisory assessed 540 senior decision-makers representing 42 countries spread across multiple sectors.
In South Africa, the outsourcing sector employs 260 000 young people, of which 65 000 service international clients in Europe, the UK, US, Asia, Africa and Australia. Business outsourcing sector registered a 34% employment growth, generating 15, 086 new jobs, last year. Of this, 13 102 jobs went to youth aged 18 to 35 and 1 353 of which were inclusively hired through an impact sourcing approach.
Factors that contributed to South Africa’s success in outsourcing include an attractive price point, including cost of labor, real estate, taxes, sector-specific government incentives; linguistic skills; a secure and clear regulatory framework; and health and safety. During the lockdown period, many local contact centres and business process outsourcing centres – worked without any interruptions since they have been accorded essential services status . They have been providing services to both domestic and foreign
markets by implementing safe and workable solutions.
