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The Seychelles International Airport received a Level 1 accreditation during the Airport Council International (ACI) Customer Experience Global Summit held in South Korea recently.
The Seychelles International Airport received a Level 1 accreditation during the Airport Council International (ACI) Customer Experience Global Summit held in South Korea recently. The ACI developed the accreditation for the aviation industry to deliver a better service to its member airports and to provide a 360-degree view of airport customer experience management.
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To achieve a Level 1 accreditation, customer experience must be a priority of the airport and one that is communicated internally and externally. The airport must also establish a fundamental structure by understanding customer expectations, satisfaction, comments, and complaints. Seychelles’ President Wavel Ramkalawan sent a message of congratulations to the Seychelles Civil Aviation Authority (SCAA)upon knowing the level of upgradation of the airport.
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The revamping of the Seychelles International Airport started in July. The head of infrastructure projects at SCAA, Marlon Santache, said earlier that the work done so far would enhance the visitor experience and would increase the space available by rebuilding the DMCs (destination marketing companies) kiosks and making them more compact.
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The total cost of the refurbishment project is budgeted at SCR14.2 million (US$1 million) and is expected to be completed in December. Additionally, since November 2022, Seychelles moved to a digital platform where embarkation and disembarkation forms are submitted through the Seychelles Electronic Border System.
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