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The telecommunication company said the re-certification reflects its commitment to safe, transparent, and reliable financial services to millions of customers worldwide, as well as building consumer trust and facilitating stronger commercial partnerships.
Safaricom’s M-Pesa has been re-certified by the Global System for Mobile Communications Association (GSMA), cementing its position as a global leader in mobile money transfer and payments. The GSMA certification is a global initiative that provides safer, more transparent, and stronger financial services to mobile money users.
The telecommunication company said the re-certification reflects its commitment to safe, transparent, and reliable financial services to millions of customers worldwide, as well as building consumer trust and facilitating stronger commercial partnerships.
Other areas assessed as part of the certification process include agent and staff management, reliable service delivery, customer communication, customer service, and customer complaint management. With over 690 million registered accounts worldwide, mobile money services are making a significant contribution to financial inclusion and improving lives around the world.
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Currently, M-Pesa has approximately 31.5 million active users processing over Sh40.2 trillion in transactions annually by the end of March 2024.
