Ride-hailing company Bolt to Cover Discounts Offered to Passengers

(3 Minutes Read)

When a passenger receives a discounted fare, Bolt automatically reimburses the driver for the difference. This reimbursement is reflected in the driver’s earnings immediately, ensuring that no financial loss is incurred

 Ride-hailing company Bolt has confirmed it will cover discounts offered to passengers amid concerns that the concessions negatively impact driver earnings.

When a passenger receives a discounted fare, Bolt automatically reimburses the driver for the difference. This reimbursement is reflected in the driver’s earnings immediately, ensuring that no financial loss is incurred.  Despite the measures, there have been persistent claims that Bolt discounts reduce driver earnings.

Drivers continue to receive the full fare before Bolt deducts its standard commission. Unfortunately, misinformation has led to unnecessary tensions between drivers and passengers, occasionally causing disputes during trips.

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To improve understanding, Bolt has enhanced its communication efforts with both drivers and passengers. The company regularly updates drivers via in-app notifications, provides detailed earnings breakdowns within the app, and sends educational materials through SMS, emails, and app notifications.