(3 Months Read)
MTN Rwanda’s mobile money services were restarted at 9:30 a.m. on January 15, after being down since the evening of January 14. The disruption left customers frustrated and businesses grappling with losses.
A source within Mobile Money Rwanda Ltd. revealed that the maintenance, initially planned to be brief, was delayed due to technical issues. The maintenance was part of preparations to introduce new services to the mobile money platform, which are expected to launch next week. The source assured that there would be no further interruptions at that time.
Jean-Paul Musugi, Head of Commercial at MoMo Rwanda Ltd, said the maintenance was necessary for a major system upgrade. This was not just routine maintenance; it was a significant upgrade designed to enhance the quality of our services and introduce advanced solutions that will benefit our customers. Attempts to gather further information on whether regulatory action would be taken regarding the outage were unsuccessful.
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MTN Rwanda, which holds nearly 80% of the mobile money market share, has seen a significant increase in mobile money subscriptions. By mid-2024, active mobile money subscriptions had risen by 19.6%, reaching 7.6 million users compared to 6.3 million in June 2023.
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