(3 Minutes Read)
The Moroccan government has released an extensive circular outlining the operational framework for the revamped “Morocco Offshoring Offer,” marking a major step in rolling out the Digital Morocco 2030 strategy introduced in September 2024.
Issued by the Head of Government, the circular sets out the eligibility criteria and procedures for accessing the incentives linked to the new offshoring program. Effective retroactively from July 1, it serves as the concrete implementation of the sector-wide offshoring agreement signed during the launch of the national digital strategy.
The initiative aims to drive substantial sector growth, with targets of creating 130,000 new stable direct jobs—50,000 of them by 2026—and generating MAD 40 billion ($4 billion) in revenue, including MAD 25 billion ($2.5 billion) by 2026. Offshoring is defined as the relocation of specific business processes or activities to Morocco, leveraging the country’s skilled workforce and competitive operating costs. Five priority segments are specified:
- Information Technology Outsourcing (ITO): infrastructure operations, software development, and application maintenance.
- Customer Relationship Management (CRM): inbound/outbound services, telemarketing, complaints, debt collection, and digital customer services.
- Business Process Outsourcing (BPO): administrative and specialized business functions.
- Engineering Services Outsourcing (ESO): engineering, research, and development activities.
- Knowledge Process Outsourcing (KPO): market research, analytics, specialized publishing, and legal process outsourcing.
The framework formally recognizes Integrated Industrial Platforms for Offshoring (P2I Offshoring) as special zones designed exclusively for sector operations. Located near major urban hubs, these platforms offer flexible real estate, one-stop administrative services, and shared amenities such as telecom services, catering, transportation, maintenance, security, and financial solutions.
Requests to set up within these zones are processed within five working days—or 25 days if examined by the Technical Offshoring Committee—ensuring swift establishment and onboarding.
A robust package of incentives is available through December 31, 2030. Personal income tax for employees is capped at 20% in primary P2I platforms, while selected secondary platforms—Fez Shore, Oujda Shore, Tetouan Shore, and future sites—may offer a reduced 10% rate under certain conditions. Eligible companies also benefit from corporate tax support, with the state covering 56% of the standard rate.
Employment incentives provide a grant equivalent to 17% of annual gross taxable income for each new stable job occupied by a Moroccan employee for at least 18 consecutive months. Training support includes an additional government grant worth 3.5% of annual gross taxable income per new recruit, paid annually for five years. However, the employment grant cannot be combined with other state employment incentives. Companies operating outside P2I zones remain eligible for training and employment incentives, and those located in regions lacking dedicated platforms can also access income tax and corporate tax advantages.
Governance of the framework is entrusted to two main bodies. The Steering Committee—chaired by the Head of Government—provides strategic direction and ensures compliance across P2I platforms. The Technical Offshoring Committee, under the Digital Transition Authority, manages incentive applications, platform monitoring, and potential program adjustments. Both committees may review and re-evaluate incentive measures to determine whether they should be renewed or phased out.
Transitional measures allow companies already in the setup phase to benefit from the new incentives, provided specific conditions—such as signing agreements or leases—are met. A digital portal will centralize applications and administrative tracking, improving accessibility and efficiency.
Read Also;
https://trendsnafrica.com/egypt-signs-55-strategic-agreements-with-domestic-and-foreign-businesses/
By leveraging Morocco’s strategic location, talent pool, and technological strengths, the renewed offshoring framework aims to attract global industry leaders and reinforce the nation’s digital industrialization ambitions. The initiative is positioned as a long-term driver of employment, skills development, and technological sovereignty. The circular also includes six annexes detailing the list of eligible offshoring activities, P2I platform specifications, and procedural guides for fiscal and incentive mechanisms—ensuring clarity and transparency for all stakeholders across the offshoring ecosystem.