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The new “Smart” branches will enable customers to digitally perform essential banking tasks, including deposits, withdrawals, and money transfers. This digital-first approach not only increases operational efficiency but also aims to enhance convenience and customer satisfaction
The Cooperative Bank of Oromia, Ethiopia, has launched over 200 “Smart” branches across various locations. These branches are designed to provide customers with seamless, paperless banking services using tablet technology developed exclusively for this purpose.
The new “Smart” branches will enable customers to digitally perform essential banking tasks, including deposits, withdrawals, and money transfers. This digital-first approach not only increases operational efficiency but also aims to enhance convenience and customer satisfaction.
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The CEO of the bank, Derbe Asfaw, highlighted the bank’s commitment to expanding its digital services, emphasizing that Cooperative Bank of Oromia, with a customer base exceeding 13 million, was focused on leading in digital transformation.
