(3 Minutes Read)
The fine is imposed for failures related to service quality, including “coverage rates below the thresholds required in the specifications of both operators.”
The Cameroonian telecommunications regulatory agency (ART) has imposed a fine of nearly 4 million euros on the local subsidiaries of Orange and MTN for violations. The fine is imposed for failures related to service quality including “coverage rates below the thresholds required in the specifications of both operators.”
The agency also criticized Orange Cameroon for “malfunctions” in the process of unsubscribing from certain services, which result in a “clear violation of consumer rights.”
As a result, Orange Cameroon faces a fine of approximately 2.44 million euros “for failing to meet coverage and service quality obligations” and about 304,898 euros “for non-compliance with pricing rules.”
MTN Cameroon is penalized with a fine of 1 billion FCFA (around 1.52 million euros) “for shortcomings in coverage and service quality.” Both groups, with Orange being French and MTN being South African, together control over 80% of the telecommunications market in Cameroon.
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They are frequently criticized for the quality of their services in a country where access to digital technology has become a major economic and social issue. In May 2023, the four operators active in the Cameroonian market had already been fined approximately 9.15 million euros for similar violations.
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